Netflix扣款問題 - MOD
By Lucy
at 2020-12-29T15:42
at 2020-12-29T15:42
Table of Contents
事情有點複雜，請包涵。
家人之前用電腦、手機看NETFLIX，並以信用卡扣款。
週期至上週五即12/25截止，我在12/22左右停止會員服務，避免扣款。
12/26中華電信來裝機上盒，一小時後家人在機上盒介面用原本帳號登入NETFLIX
他們得到的訊息是之後會從MOD帳單出帳。
但今天發現12/26當天NETFLIX還是從原本信用卡扣了款.....。
打電話到NETFLIX客服，人員說我帳戶並沒有綁定MOD服務，所以還是扣了信用卡。
並且說信用扣卡款跟設定付款方式沒有關聯等等。
但中華電信客服卻說有機上盒，等於有用MOD介面服務，所以會從MOD帳單出帳。
結論是客服人員會請系統端幫我查詢服務狀況，再回電給我。
若不能刷退不就意味，我這個月要付兩次？
請問各位有遇過這種情形嗎？是哪裡設定錯誤，該如何解決呢？謝謝。
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