影片無法看 - 壹電視
By Mia
at 2011-09-14T00:55
at 2011-09-14T00:55
Table of Contents
今天寄了信去問
客服給了以下訊息
希望能趕快好囉 最近都只能看直播電視...
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親愛的 壹網樂會員 您好：
非常感謝您的來信，對於您的積極參予我們深感榮幸 !
關於您來信詢問"無法收看卡目錄載入中"一事，煩請您提供以下訊息，我們將為您通報
技術人員回電處理，請您耐心等候技術人員回電！
1. ISP業者：
2. 串接設備： 數據機 / HUB / 分享器 / 無線AP
3. 頻寬速率(下載速度/上傳速度，ex:10M/2M)：
4. STB軟體版本號：
(查詢路徑：目錄>設定>安裝設定>查詢系統資訊>軟體版本號)
5. 影像連接方式：AV端子/HDMI
6. 是否已重新插拔電源：是/否
7. 是否已重新Reset：是/否
8. 網樂通無法使用之錯誤訊息：
(請協助確認機上盒後方網路孔上的燈號，綠燈及橘燈是否都有亮?)
9. 機上盒序號：
(請在機上盒底部找尋條碼貼紙x:FDAA12345/24:CF:21:A1:A2:A3)：
壹網樂會員服務中心
會員服務中心電話：02-6600-8822
電子郵件：service @nextvod.com.tw
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Tags:
壹電視
All Comments
By Hazel
at 2011-09-14T05:38
at 2011-09-14T05:38
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at 2011-09-15T10:27
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at 2011-09-25T06:24
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at 2011-09-28T03:38
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at 2011-10-01T05:16
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at 2011-10-04T09:20
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at 2011-10-09T05:43
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at 2011-10-18T10:33
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at 2011-10-19T06:04
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at 2011-10-21T16:30
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at 2011-10-26T10:33
at 2011-10-26T10:33
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at 2011-10-29T21:00
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at 2011-10-31T09:07
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at 2011-11-03T04:25
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at 2011-11-04T08:42
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at 2011-11-08T11:17
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at 2011-11-11T17:25
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