藏在電話後面的客服心酸血淚史 - 康熙

By Daph Bay
at 2015-06-15T21:01
at 2015-06-15T21:01
Table of Contents
6/15 康熙來了
藏在電話後面的客服辛酸血淚史
______________________________________________________________________________
根據行政院勞動部資料顯示,民國101年客服人員高達三萬多人,顯示目前客服人員在台
灣已經佔多數,當我們打客服電話時,總會聽到ㄧ個甜美有耐心的聲音,可是,客服人員
笑容的背後,究竟有多少不為人知的心酸跟無奈呢?網站「鍵盤大檸檬」,整理出十個客
服人員常見的辛酸,如下:
1.「下班時或是休息時間,不斷地抱怨跟謾罵遇到的奧客,就是自己釋放壓力的好方法」
2.「為了工作需要,就算是心裡ㄧ堆草泥馬神獸跑過,還是得把自己的聲音偽裝成很高興
、很甜美、很知性」
3.「為了讓客戶覺得你很專業,就算是回答出來的答案很令人心虛,但是你還是得自信滿
滿的說出話來」
4.「經常很想掛掉ㄧ些奧客的電話,但現實環境並不允許你這麼做」
5.「當聽到身邊朋友說這份工作很輕鬆的時候會很生氣,因為電話客服真的不如別人想的
簡單」
6.「有時候遇到很盧的奧客,差點就想要對他罵髒話,但是想到可能會丟了飯碗,所以還
是只能把憤怒往肚裡吞」
7.「再遇到一堆無理的客人時,突然出現一位很有禮貌又懂得體諒你的客戶,會覺得這真
是天堂,然後會發自內心想棒幫助他」
8.「有時候顧客問了你根本完全不知道的問題,或是你也不清楚那些話是否該說出來,就
只好說:不好意思,讓我去查證一下」
9.「由於很難輕易離開座位,因此總會準備好東西在桌上吃,久了下半身就越來越胖」
10.「有時候遇到令人無奈或是搞笑的客人時,想笑又笑不出來的感覺很痛苦,但為了不
傷到對方,只好忍住笑意,掛掉電話後再狂笑」
以上是鍵盤大檸檬網站整理出的十大辛酸,今晚康熙來了將邀請六位客服人員來聊聊背後
的辛酸故事。
______________________________________________________________________________
主人:康永+熙娣 助理主持:漢典
客人:曲家瑞、潘慧如、NONO、沈玉琳
______________________________________________________________________________
今晚康熙來了要聊客服人員的辛酸
以前自己有從事服務業,當遇到不講理的客人時真的是很煎熬啊!
不知道版上的朋友多不多是從事客服或服務業的
如果是,相信對這集會很有共鳴XD
期待播出~
*手機排版請多見諒*
--
藏在電話後面的客服辛酸血淚史
______________________________________________________________________________
根據行政院勞動部資料顯示,民國101年客服人員高達三萬多人,顯示目前客服人員在台
灣已經佔多數,當我們打客服電話時,總會聽到ㄧ個甜美有耐心的聲音,可是,客服人員
笑容的背後,究竟有多少不為人知的心酸跟無奈呢?網站「鍵盤大檸檬」,整理出十個客
服人員常見的辛酸,如下:
1.「下班時或是休息時間,不斷地抱怨跟謾罵遇到的奧客,就是自己釋放壓力的好方法」
2.「為了工作需要,就算是心裡ㄧ堆草泥馬神獸跑過,還是得把自己的聲音偽裝成很高興
、很甜美、很知性」
3.「為了讓客戶覺得你很專業,就算是回答出來的答案很令人心虛,但是你還是得自信滿
滿的說出話來」
4.「經常很想掛掉ㄧ些奧客的電話,但現實環境並不允許你這麼做」
5.「當聽到身邊朋友說這份工作很輕鬆的時候會很生氣,因為電話客服真的不如別人想的
簡單」
6.「有時候遇到很盧的奧客,差點就想要對他罵髒話,但是想到可能會丟了飯碗,所以還
是只能把憤怒往肚裡吞」
7.「再遇到一堆無理的客人時,突然出現一位很有禮貌又懂得體諒你的客戶,會覺得這真
是天堂,然後會發自內心想棒幫助他」
8.「有時候顧客問了你根本完全不知道的問題,或是你也不清楚那些話是否該說出來,就
只好說:不好意思,讓我去查證一下」
9.「由於很難輕易離開座位,因此總會準備好東西在桌上吃,久了下半身就越來越胖」
10.「有時候遇到令人無奈或是搞笑的客人時,想笑又笑不出來的感覺很痛苦,但為了不
傷到對方,只好忍住笑意,掛掉電話後再狂笑」
以上是鍵盤大檸檬網站整理出的十大辛酸,今晚康熙來了將邀請六位客服人員來聊聊背後
的辛酸故事。
______________________________________________________________________________
主人:康永+熙娣 助理主持:漢典
客人:曲家瑞、潘慧如、NONO、沈玉琳
______________________________________________________________________________
今晚康熙來了要聊客服人員的辛酸
以前自己有從事服務業,當遇到不講理的客人時真的是很煎熬啊!
不知道版上的朋友多不多是從事客服或服務業的
如果是,相信對這集會很有共鳴XD
期待播出~
*手機排版請多見諒*
--
Tags:
康熙
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